Terms of service

Quotes and booking

A quote is given after you submit the form or talk it through on a call, based on what you tell me about the property and the job. I'll confirm the price and a proposed date before anything is booked in. Prices are specific to the job and aren't binding until confirmed in writing.

To secure a date, I'll email you a secure link to pay a £50 deposit by card (the same link is on the deposit page). The booking is confirmed once the deposit is paid. The deposit comes off the final price, and the rest is paid when your report or imagery is delivered.

Airspace and weather

Every flight is checked against current airspace restrictions before it's booked in. Some locations near airports or other restricted airspace may need extra permission, or may not be possible — I'll tell you at the quote stage if that applies to your property.

Drone flights only go ahead when it's safe to fly. If wind, rain or poor visibility rules out the booked day, I'll get in touch to rearrange for the next suitable day, at no extra cost for a weather delay.

Cancellations and rescheduling

If you cancel at least 48 hours before the booked flight, your £50 deposit is refunded in full. If you cancel with less than 48 hours' notice, the deposit isn't refunded.

If the weather or airspace means I have to rearrange, your deposit carries over to the new date. Delays on my side are never chargeable.

You can move your booking to another date without losing the deposit, as long as you let me know at least 48 hours before the booked flight.

This doesn't affect your statutory rights.

Questions

If anything here isn't clear, email me at zach@nabarroaerial.com before booking.